Privacy Policy


  • The Arc Partnership recognises that the correct and lawful treatment of personal data will maintain confidence in the organisation but more importantly, we understand the importance of protecting the confidentiality and integrity of your personal data.
  • This Privacy Policy applies only to the use of our site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our website. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.
  • Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


  • Personal data must be processed lawfully, fairly and in a transparent manner in relation to the Data Subject. We will only collect your personal data fairly and lawfully and for specified purposes, such as noting your initial enquiry and performing our contract with you.
  • With your permission or where permitted by law, we may use your data for marketing purposes which may include contacting you by email. We will not send you unsolicited marketing information or spam emails.
  • We will ensure that the personal data we collect is concise, transparent, intelligible, easily accessible, and in clear and plain language.
  • We will collect personal data only for specified, explicit and legitimate purpose and for no longer than is necessary for the purposes for which the data is processed. This will primarily be for the performance of our contract with you.
  • We will ensure that your personal data is adequate, relevant and limited to what is necessary in relation to the performance of our contract with you.
  • We will ensure that your personal data is accurate and, where necessary, kept up to date.
  • We will process your data in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing or loss.
  • We will not transfer your personal data to another country without the appropriate safeguards being in place.
  • We will allow you access to your data so that you may exercise your right as a Data Subject.
  • We may use your personal data for the following purposes:
    • Supplying our services to you;
    • Replying to your emails and enquiries;
    • Contacting you with marketing information that you have opted to receive &;
    • Analysing the use of our website.

Third parties (such as Google) whose content appears on our website may use third party cookies. We do not control the activities of such third parties nor the data they collect. Please refer to our Cookie Policy for more information.


You have rights when it comes to how we handle your personal data. These include rights to:

  • withdraw consent to processing at any time;
  • receive certain information about the processing activities;
  • request access to your personal data that we hold;
  • prevent our use of your personal data for direct marketing purposes;
  • ask us to erase your personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data;
  • restrict processing in specific circumstances;
  • challenge processing which has been justified on the basis of our legitimate interests or in the public interest;
  • request a copy of an agreement under which your personal data is transferred outside of the EEA;
  • prevent processing that is likely to cause damage or distress to you or anyone else;
  • be notified of a personal data breach which is likely to result in high risk to your rights and freedoms;
  • make a complaint to the supervisory authority; and
  • in limited circumstances, receive or ask for your personal data to be transferred to a third party in a structured, commonly used and machine-readable format.


  • We will only store your personal data for as long as we need to perform our service and for as long you have provided your permission to keep it.
  • Some or all of your personal data may be stored outside of the European Economic Area (“the EEA”). You are deemed to accept and agree to this by using our website and submitting information to us. If we do store your personal data outside of the EEA, we will take reasonable steps to ensure your personal data is secure.
  • We will not share your data with any third parties except in certain circumstances, i.e. where we are required by law or appropriate authority.


  • In addition to your rights under the GDPR, set out in section 4, when you submit personal data via our website, you may be given options to restrict our use of your personal data. In particular, we give you the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details.
  • You can also ask us to erase your personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data.


  • You may access our website without providing any personal data. You can, for example, restrict our use of Cookies. For more information, please refer to our Cookie Policy.


  • If you have any questions about our website or this Privacy Policy, please contact us by email at ‘’. Please ensure that your query is clear, particularly if it is a request for information about the personal data we hold for you.


  • We reserve the right to change this Privacy Policy at any time without notice to you so please check back regularly to obtain the latest copy of this Privacy Policy. We last revised this Privacy Policy on 1|02|19.
  • This Privacy Policy does not override any applicable national data privacy laws and regulations in countries where we operate.